Although all our blades are tested and examined before they are send to our customers sometimes hidden defect can appear during sword usage.
From the date of transport we encount NINE MONTHS for each of our swords –Basic, Standard and Reenactment/Sharp swords.
Parts that are covered by warranty :
Pommel with tang
Examples of failures that will be covered with warranty :
significantly bent blade/crossguard
Examples of failures that WON’T be covered with warranty (because they are results of usage/misuse !) :
devastated handle (by strong blow)
ripped leather handle
loose/lightly bent crossguard
nicked edge of sharp sword
Each warranty case will be considered individually!
If the training tool gets damaged by proper usage, and during warranty time, the damage was probably caused by faulty material, or heat treatment errors. We would like to ask you to get in contact with us as soon as possible( firstname.lastname@example.org) and IMMEDIATELY stop using your training tool because it is dangerous for your training partners !
To decide on your warranty we will need the blade, so we can examine the problem at hand.
Please keep in mind that we will need EVERY part of the sword (all broken/damaged pieces)
Contact adress :
Szymon Ozog & Jerzy Ożóg
Country : Poland
City : Bielsko-Biala
Street : Rzeznicza 2
Building number : 16
Postal code : 43-300
Voiwodeship : Slaskie
Phone number : 784439094